Refund and return policy

This policy applies to Nexolens purchases made through www.nexolens.site, operated by Navazz Group LLC. Contact support@nexolens.site before sending any item back.

30-day return window

A return may be requested within 30 days after delivery. The item must be unused, unworn, complete, in its original condition, and preferably in its original packaging. Proof of purchase is required.

Damaged, defective, or incorrect items

Inspect the order when it arrives and report any issue promptly with the order number, a description, and clear photos or video. When an error is confirmed, we will provide an appropriate solution.

Return process

Approved returns receive instructions and, when necessary, a return address. Packages sent without authorization may be rejected. Return shipping is the customer’s responsibility unless the problem was caused by us.

Exceptions

Personalized goods, digital products after delivery, gift cards, used items, and products that cannot be resold for hygiene reasons are generally not returnable unless applicable law requires otherwise.

Exchanges

The fastest method is to complete an approved return and place a new order for the desired item. Availability is not guaranteed.

Cancellations and changes

Contact us as soon as possible. Once processing or shipment has begun, cancellation, address changes, or variant changes cannot be guaranteed.

Refunds

After receiving and inspecting a return, we will communicate the decision. Approved refunds are issued to the original payment method. Shipping charges, customs duties, taxes, and third-party fees are generally non-refundable unless required by law. Banks and payment providers may require additional processing time.

Late refunds

First check your account, then contact your bank or card issuer. If the refund is still missing, email us with the order number.