Returns and refunds policy

This policy applies to purchases made from Nexolens at www.nexolens.site. The store is operated by Navazz Group LLC.

Return window

Return requests may be submitted within 30 days after delivery. To qualify, the item must be unused, unworn, in its original condition, and, when applicable, in its original packaging.

How to start a return

Email support@nexolens.site and include the order number, reason for return, and photos when an item arrived damaged, defective, or incorrect.

Approval and return shipping

Do not send any product before receiving return instructions. Return shipping costs are the customer’s responsibility unless the item is incorrect, defective, or arrived damaged due to our error.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Further processing time depends on the payment provider and financial institution.

Non-eligible cases

We may reject used items, products damaged through misuse, unauthorized or incomplete returns, and requests submitted outside the applicable period.

Order problems

Promptly report any damaged, defective, incorrect, or missing item after delivery and include clear photos or other requested evidence.