Last updated: July 28, 2026
This policy applies to purchases from nexolens.site, operated by Navazz Group LLC.
1. Voluntary 30-day return policy
In addition to mandatory legal rights, you may request a return within 30 days after delivery. The item must be unused, undamaged, complete and, where reasonably possible, in its original packaging. Reasonable inspection does not remove mandatory consumer rights.
2. EEA and UK withdrawal rights
Where distance-selling law applies, consumers normally have 14 days from receipt to notify us that they are withdrawing without giving a reason, plus the legally prescribed period to send the goods back. Statutory exceptions apply. This policy does not limit mandatory withdrawal, conformity, warranty or remedy rights.
3. Damaged, defective, wrong or missing items
Inspect the order on delivery and report problems as soon as reasonably possible, preferably within 7 days, with the order number and clear evidence. This preferred reporting period does not shorten statutory guarantees. If confirmed, we will provide the remedy required by law and, as appropriate, repair, replacement, refund or agreed credit without charging return costs caused by our error.
4. Starting a return
Email support@nexolens.site with the order number, customer details, item, reason and photos/video where relevant. Do not send anything before receiving authorization and instructions. The published administrative address is not necessarily a returns center.
5. Return costs and eligibility
For change-of-mind returns under our voluntary policy, the customer normally pays tracked return shipping. We cover reasonable costs for confirmed defective, damaged or incorrect items, or where required by law. We may refuse voluntary returns that are used beyond reasonable inspection, misused, altered, incomplete, unidentified, unauthorized or late. Statutory rights remain unaffected.
6. Refunds and exchanges
We notify you after inspection. Approved refunds go to the original method. We normally initiate them within 5 business days after approval; banks may require another 5–10 business days. More favorable mandatory deadlines prevail. Exchanges depend on stock and destination and may be handled as a refund and new order.
7. Delivery failures and cancellations
Reasonable re-shipping or return costs may be deducted, where lawful, if a parcel is returned because of an incorrect address, refusal or failure to collect. Confirmed loss not caused by the customer will be investigated and remedied. Request cancellation immediately; it cannot be guaranteed after processing or shipment.
8. Legal guarantees
EEA consumers have at least the applicable legal guarantee for defective or non-conforming goods, normally two years and sometimes longer. Other jurisdictions provide additional mandatory remedies. Our 30-day policy is additional and does not replace them.