Shipping policy

This policy applies to orders placed with Nexolens through www.nexolens.site. The store is operated by Navazz Group LLC.

Processing time

Orders are generally processed within 1 to 3 business days after payment confirmation. Weekends, public holidays, high order volume, or additional verification may extend this time.

Delivery time

International delivery generally takes approximately 7 to 20 business days after shipment. This is an estimate, not a guarantee. Customs, local postal services, weather, security inspections, and other circumstances outside our control may cause delays.

Tracking

When tracking is available, it is sent to the email address used at checkout. The first carrier update may take 2 to 5 business days to appear.

International orders

The customer is responsible for providing an accurate and complete delivery address. Import duties, taxes, customs charges, or handling fees may apply based on the destination and are generally the customer’s responsibility unless stated otherwise at checkout.

Incorrect address

Contact us before shipment when possible at support@nexolens.site. Changes after dispatch cannot be guaranteed. Additional costs caused by an incorrect address may be charged to the customer.

Lost, damaged, or marked-delivered packages

For a delivery issue, first contact the carrier, then email our support team with the order number, tracking information, and available evidence. We will review each case but cannot guarantee events outside our control.

Separate shipments

Items from one order may be shipped separately and can have different tracking numbers.