Last updated: July 28, 2026
This policy applies to orders from nexolens.site, operated by Navazz Group LLC. We ship to many international destinations, subject to product availability, carrier coverage, export controls, sanctions and local rules.
1. Processing
Orders are normally processed within 1–3 business days after payment confirmation. Weekends, holidays, fraud reviews, pre-orders, launches and exceptional demand may extend this period.
2. Delivery estimates
The most relevant estimate appears at checkout or in the order confirmation. Fast services may show approximately 4–7 business days on eligible routes; other international shipments may take approximately 7–20 business days or longer. Estimates are not guarantees and normally exclude processing, customs, inspections, weather, remote areas and events beyond our reasonable control.
3. Tracking
When available, tracking is emailed to the address used at checkout. A carrier may need 24–72 hours to show movement. International parcels may change carriers or tracking numbers for local delivery.
4. Addresses
You must provide a complete and accurate address. Request changes immediately; they cannot be guaranteed after processing starts. If a parcel is returned because of customer-provided information, refusal or failure to collect, reasonable re-shipping or return costs may apply where lawful.
5. Customs and taxes
International orders may incur duties, VAT/GST, import taxes, handling fees or customs inspections. Unless checkout states that they are included, these amounts are the recipient’s responsibility and are charged by authorities or carriers. We cannot understate values or mark commercial purchases as gifts.
6. Split shipments and delays
We may split an order without adding undisclosed charges. If tracking is unusually inactive or delivery substantially exceeds the estimate, contact us. Carrier investigations may require their official waiting period before a parcel is declared lost.
7. Delivered but not found
Check the property, mailbox, reception, neighbors and collection point, and contact the carrier. Notify us promptly so we can assist. Outcomes depend on carrier evidence and applicable consumer rights.
8. Damage and restrictions
Keep the packaging and send photos to support@nexolens.site. We may reject or cancel shipments to unsupported, incomplete, restricted or legally prohibited destinations and refund amounts collected for unshipped items.
9. Force majeure and contact
Delays caused by disasters, war, strikes, epidemics, customs closures, transport failures or government action are outside our reasonable control, without limiting mandatory rights. Contact: support@nexolens.site.