Returns & Refunds Policy

This policy applies to purchases made from Nexolens at www.nexolens.site. The store is operated by Navazz Group LLC.

Return Window

Return requests may be submitted within 30 days after delivery. To be eligible, the item must be unused, unworn, in its original condition and in its original packaging when applicable.

How to Start a Return

Email support@nexolens.site with your order number, reason for return and photos when the product arrived damaged, defective or incorrect.

Return Approval and Shipping

Do not send a product back before receiving return instructions. Customers are responsible for return shipping costs unless the item was damaged, defective or incorrect because of our error.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected. Processing time after approval depends on the payment provider and financial institution.

Non-Returnable Cases

Returns may be declined for used items, products damaged by misuse, unauthorized returns, incomplete items or requests submitted outside the applicable window.

Order Issues

Report damaged, defective, incorrect or missing items promptly after delivery and include clear photos or other requested evidence.